Refund policy

Return Policy

Each Naropili piece is handcrafted in small batches by our artisans in Kenya, so slight variations in colour, beadwork or size are part of the process, not a flaw. We hope you love every piece, but if something's not right, here's how returns and refunds work.

From Kenya

If you'd like to return an item, let us know within 14 days of the delivery date. To notify us, send a message via our Contact page.

Return shipping is at your own cost, and shipping costs are non-refundable.

Please return the item unused, with any tags and original packaging intact. We recommend using a tracked shipping service, Naropili isn't liable for items lost or not delivered on the way back to us.

Once we receive your return, we'll confirm it's in its original condition and process your refund.

From the Rest of the World

We can't accept returns from outside Kenya unless the item is faulty or damaged. This is due to the duties and taxes triggered by reimporting goods into Kenya.

Damaged or Faulty Items

Every Naropili piece is checked and packaged by hand before it leaves us, so we hope you never receive a faulty or damaged item. If there's a quality issue, or you've received the wrong order, message us straight away via our Contact page and we'll sort it out as quickly as possible.

If the fault is ours, we'll cover the cost of returning the item to us.

Support

Need a hand with a return or refund? Reach out via our Contact page and we'll get back to you as soon as we can.